We read every note
Support
The fastest way to reach us is email: support@10ksteps.net. Please include your device (iPhone), app version (shown in the app’s Info or Settings area), and a short description of the issue.
FAQ
- Do I need an account?
- No. Step history and settings are saved on your device. Purchases restore through the App Store with the same Apple ID.
- Why don’t my steps match Apple Health or my watch?
- Different sources count differently. 10k Steps merges phone motion with Health data using rules designed to avoid double-counting. Check that Motion and Health permissions are on in Settings.
- How do I restore an in-app purchase?
- Use Restore Purchases in the app with the same Apple ID you used originally. We do not operate a separate login.
- Can I track steps on this website?
- No. Tracking happens only in the mobile app so your data stays on your phone.
- Is there an Android version?
- An Android edition is in development and is not on Google Play yet. iPhone users can download from the App Store today.
- Widgets look stale—what should I try?
- Open the app once so it can refresh the widget snapshot. Widgets read cached totals from the app group; they do not run continuous background counting.